Support
Issues & Areas
Get quick help with common DISH signal and remote issues, learn what to do after power outages, and see the service areas Empire Wireless LLC covers from Sherburne, NY.
Troubleshooting
Common Signal Help
Use these quick steps before calling. Many common TV and receiver problems can be resolved with a reset, remote reprogramming, or by following DISH support instructions.
Remote Trouble Shooting
Click the DISH remote support link to find your remote and follow the instructions or video: Program your remote.
Receiver Frozen or Off
Unplug the receiver from the power source, wait ten minutes, then plug it back in and let it reload. For more help, visit receiver support.
Signal & Screen Issues
Helpful links for black, blue, snowy, or partial signal loss issues.
No signal, black, blue, or snowy screen?
Select your issue and follow the DISH instructions: TV1 support and TV2 support.
Complete or partial signal loss (015, 002)?
Use the official DISH troubleshooting guide here: Complete signal loss help.
Need account or app help?
Manage settings and mobile app access here: Online account & mobile apps.
Will DISH work during a power outage?
If you have a generator, your DISH satellite and satellite internet can still work because they are not connected to the utilities in the same way as other services.
How long does a typical install take?
Typical install time is two hours.
When do trip charges apply?
When traveling more than sixty miles from the store, there is a trip charge of $50 for every 20 miles. If a job cannot be finished within a four-hour time frame from departure to return, there will be an added charge.
Areas We Serve
Empire Wireless LLC serves customers across Central and Southern New York for wireless, TV, CB, and related service needs.
Chenango County
Local service from Sherburne.
Madison County
Nearby appointments available.
Otsego County
Support for rural customers.
Oneida County
TV and wireless service area.
Delaware & Broome
Serving more homes and businesses.
Cortland, Tioga & More
Also covering Schoharie, Herkimer, Onondaga, and Thompkins counties.
Local Service
Based in Sherburne
Empire Wireless LLC serves customers from Sherburne, NY with practical support for TV, wireless internet, CB radio, and installation needs.
Business address: 369 PARKS RD, SHERBURNE, NY 13460. Call (607) 674-9529 for service questions, appointments, or to confirm coverage in your area.